Terms and Conditions

Soul Yoga prices, terms and conditions are subject to change.

Payments & Bookings

Bookings should be completed online using our online booking software hosted by wix. In order to guarantee a space in class, an advance booking must be made. Reservations can also be facilitated by phone and walk-in registration at the beginning is sometimes available, however we strongly recommend pre-booking your class as space is often limited. Should you need to cancel your class we require at least 3hrs notice for classes and more for courses and workshops. Please see our separate >cancellation policy< webpage.
To register as a Soul Yoga student you must be at least 16 years of age. Students under the age of 16 are required to be accompanied by a parent and/or legal guardian. Registration details provided must be correct and complete.

Attending a Class

All students are required to click a check box on registration confirming they have read these Terms and Conditions. Please arrive 15 minutes before the start of the class to allow time for registration. Latecomers will not be allowed access to the class. Students who arrive late for a class for which they have registered will not be issued a refund for that class. Prior to the start of each class they take, students are required to inform the instructor of any issues or relevant physical issues. Do not rely on the instructor to remember this information the next time you attend a class. 

Risk & Responsibility

Soul Yoga does not accept responsibility for students who do not follow the class instructions as provided by the teacher. Any medical or physical conditions, recent or persistent injuries, or relevant disclosures must be made by students to the teacher prior to the beginning of class. Prior to, during, or after class, it is the responsibility of students to inform the teacher if they are experiencing any pain or discomfort.
The attendance of classes run by Soul Yoga denotes the acceptance of the risk associated with all forms of physical exercise, both during and after. Soul Yoga, including any staff, owners, managers, directors and volunteers, will not be held liable for: a) any injury or harm resulting in participation of an event or use of facilities at the event, and b) any damage to or loss of personal property.

Left Property

Soul Yoga does not accept any responsibility for personal property left at the studio or any of our event locations, either before, during or after the class/event. Left items will be kept in a lost and found box for three weeks, at which point they will be donated to a charitable organization.
Soul Yoga reserves the right to change the terms & conditions as well as prices at any time. Significant changes will be indicated by notice on this website. If you have any questions about these terms and conditions, please contact Soul Yoga.

1. ABOUT US

This website www.soulyogacornwall.co.uk is owned and operated by

Leah Graham

Our registered office is

4 Westward, Polzeath, PL27 6TP

Email: leah@soulyogacornwall.co.uk

Tel: 07825 955316

If you need to contact us please use the details above.

2. MAKE A CONTRACT WITH US

2.1 When you place an order or reserve a space in class with us, you are making an offer to buy goods or a service. We will send you an e-mail to confirm that we have received your order.
2.2 Once we have reviewed your order we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.
2.3 In the unlikely event that the goods or service are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
2.4 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.
2.5 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the actual goods.
2.6 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.7 This contract is covered by English law.
2.8 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

3. HOW TO PLACE ORDER/BOOK A CLASS OR EVENT WITH US

3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. If you prefer to order by telephone you can do so by calling 07825 955316. To book a class/workshop or event, you can use our online booking software through the website.                                                          3.2 Carriage charges will be shown prior to you placing your order.
3.3 You will be required to pay for the goods in full at the time of ordering. You may select to pay for classes when you arrive at the studio however the cancellation policy still applies.
3.4 We use secure payment facilities for online purchases. You can pay for your order through PayPal.
3.5 Promotional prices only apply during the period stated.
3.6 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate.
3.7 Once your order has been confirmed, changes may not be possible or may incur additional charges or delays.
3.8 Once your order is complete we will notify you of the dispatch date.

5. CANCELLATION AND RETURNS

5.1 We want you to be completely happy with your purchase and to be able to buy from us with confidence. If for any reason you are not happy with your purchase or change your mind, that’s no problem at all. Just return the product to us unused, unopened and in it’s original packaging. The product must be in a re-sellable condition with all it’s tags/wrapping in tact. In return we will be happy to offer you an exchange or a refund (minus delivery costs). For cancellation of classes/events and workshops please see our separate >cancellation policy<

5.2 Should you wish to return a product, please notify us within seven days of delivery and then ensure the product is returned to us within a further seven days ensuring adequate packaging to protect the product from damage in the return transit.

5.3 Business customers, or customers exempt from the distance selling regulations may not cancel an order without our mutual agreement.

6. FAULTY GOODS / GUARANTEE

6.1 This cancellation and returns policy does not affect your legal rights. All products dispatched from Soul Yoga are guaranteed to be brand new and perfect working order. Should an item be faulty, we will happily exchange the product (where possible) or offer you a full refund including postage costs providing the item is returned to us within seven days of purchase.

7. LIABILITY

7.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
7.2 We do not accept liability for any consequential loss of profit or indirect losses. You should therefore not book installation of the goods until you have received them and inspected them.

WEBSITE DISCLAIMER FOR: www.soulyogacornwall.co.uk

This disclaimer details our obligations to you regarding our website. Using the Website implies that you accept the terms of this disclaimer. We do occasionally update this disclaimer so please refer back to them in the future.

1. USE OF WEBSITE

1.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
1.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
1.3 Subject to paragraph 1.1, no part of this Website may be reproduced without our prior written permission.

2. VISITOR CONDUCT

2.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy [see below], any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
2.2 When using this website you shall not post or send to or from this Website any material for which you have not obtained all necessary consents, is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

3. SITE UPTIME

3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.

4. LINKS TO AND FROM OTHER WEBSITES

4.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content.

4.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website and you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us.

4.3 If you choose to link to our website in breach of Paragraph 4.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.

5. EXCLUSION OF LIABILITY

5.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss.

6. LAW AND JURISDICTION

This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.

 

PRIVACY POLICY

At Soul Yoga, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to leah@soulyogacornwall.co.uk or by writing to Soul Yoga, 4 Westward, Polzeath, PL27 6TP. Alternatively, you can telephone 07825 955316.

How do we collect information from you?

We collect data to operate effectively and provide you with the best experience on our website. You provide some of this data directly, such as when you make a purchase or when you register to receive our email newsletters. We get some of it by recording how you interact with our website by, for example, using technologies like cookies.

What type of information is collected from you?

The personal information we collect might include your name, address, email address, IP address, and information regarding what pages you accessed and when. If you purchase a product from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.

How is your information used?

We may use your information to:

• Process orders that you have submitted
• To carry out our obligations arising from any contracts entered into by you and us
• Dealing with entries into a competition
• Seek your views or comments on the services and products we provide
• Notify you of changes to our services
• Send you communications which you have requested and that may be of interest to you. These may include information about offers, events, new additions to our range, activities, promotions of our associated companies goods and services

 

We review our retention periods for personal information on a regular basis. We hold some types of information to fulfil our contract with you (for example the guarantees we offer on our products). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who do we share you personal data with?

Third Party Service Providers & Suppliers working on our behalf: We may pass your information to our trusted third party service providers, suppliers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. For example, to send you emails or catalogues, to deliver the products and merchandise you have ordered from us, fraud management and so on.

However, when we use third party service providers & suppliers;

• We disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to use your data for an exact purpose whilst keeping your information protected and secure at all times.

• We will not release your information to third parties for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

Your marketing choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our exciting products, offers and new releases, then you can select your choices by leaving blank the relevant boxes situated on the forms on which we collect your information.

We will not contact you for marketing purposes by email unless you have given your prior consent. We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by logging into the My Account area on the website or contacting us by email: leah@soulyogacornwall.co.uk

How you can access and update your information

The accuracy of your information is important to us. If you would like to change your details at any point, please log into your account and update the relevant area.

You have the right to ask for a copy of the information Soul Yoga hold about you free of charge. To request this, please email leah@soulyogacornwall.co.uk

We reserve the right to charge an administrative fee for further copies of the same information or when a request is manifestly unfounded or excessive, particularly if it is repetitive.

You have the right to ask us to delete all information held on you by Soul Yoga. To request this, please email leah@soulyogacornwall.co.uk. Please note – if you need to redeem a guarantee or request a refund after making this request, you must be able to provide your order number and details of the products purchased.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Profiling

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you and create a more personalised experience on our website. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Use of ‘cookies’

Like many other websites, the soulyogacornwall.co.uk website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store the classes you have booked into. This helps us to optimise your experience on our website and deliver a more personalised service.

It is possible to switch off cookies by setting your browser preferences. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your experience more efficient and some of our services will not function properly.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated on 4th February 2019

Obviously, if you place an order with us, we’re going to need to know something about you: your name, address, credit card number and expiry date. We couldn’t do without it. We’ll also ask you for a telephone number in case there is a problem and we need to cancel a class for example. You will also be asked if you want to receive our newsletter service along with advance notice of special offers etc. If you don’t want to receive this info then just leave the opt in box unticked.

We will never give out your email address to any third party as we think unsolicited emails are the worst kind of intrusion.

GDPR

For details regarding the processing and collection of data, please contact us to request a copy of our GDPR statement.